Decent service. Typical service department seems everyone has an attitude. I would use them again for repairs but they don't detail.
Brian was a great salesman to work with. It was an extremely long wait because of limited allocations, combined with limited build options, and the backlog once we had an allocation for the order to get picked up, but Brian kept me informed 24/7, on his off days and hours. He is extremely dedicated. The sales manager Steve seeber was a good guy to deal with as well when I was trading my truck in. I keep coming back though because of Brian and the rest of the team. Especially because you guys allowed me to use GMS pricing when other ...
The used car manager was very fair with the trade value. The General Manager made sure I got all the rebates that were available. Sean in Finance made sure I was covered for years with an extended warranty.
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Everyone was Absolutely Wonderful helped me with Everything, Brian Thank you so very much for everything I greatly appreciate it, I Absolutely love my new car.
Service was timely, customer service was great. Always appreciate the courtesy and professionalism at Holz.
All staff were professional and very helpful. We definitely understood what repairs were needed and we were kept in the loop every step of the way.
Very smooth and professional, wish we could picked it up same day instead of next day.
Staff was courteous and knowledgeable. Oilchange was done timely and they made note of several maintenance items that should be taken care of.
Another outstanding vehicle purchase experience. Excellent customer service from the initial contact with Brian explaining all the features and benefits of the vehicle, to Steve from the used car department providing the appraisal of my trade in and explaining its value, and Mike from the new car department providing the cost breakdown and maximizing all available incentives to provide the best possible price. The delivery process was seamless, Beth obtained all of our financial information and started the process of obtaining financing, and Sean completed the process by providing the best possible loan terms and explaining all available vehicle protection ...
Everyone has been outstanding in their service to me.
was in fast and done within an hour
Very pleasant experience. They has the vehicle we were looking for and give us a number of options to purchase or lease No pressure at all made us feel like family..
Our experience was great! Brian Kobow was our salesperson. We have purchased 5 vehicles from Holz and Brian has been our salesperson each time. He is very pleasant, explains all the options on the vehicle (we are of the older generation), takes his time , and answers all of our questions. We LOVE our Buick.
First time and staff was so friendly and welcoming!
Garrett did a fantastic job!!! Today we bought a beautiful Sierra GMC. He was fantastic to work with everything went smoothly, and we felt very welcome with everyone involved with our purchase. We will definitely be back in the future for any car needs.
Our salesperson, Brian was amazing! Very knowledgeable, and able to answer all of our questions. His no pressure sales approach was comforting and made the entire process a breeze.
The people are so friendly & make sure that they understand what your needs are & why our car is in there for repair. The only comment I have about the repair is one reason we brought it in was because of a loud whistle it sometimes has but that was not fixed
Jessica Winker my Sales Consultant was outstanding. She went beyond to explain the entire process.
Great customer service!
Great experience very professional with Shawn in service.
We were told we had a major issue with our car when we took it for an oil change to another place. Called and talked to Shawn (service manager) he told us to bring it over right away. They took us back, looked at the car with us, and showed there was nothing wrong with the car and what the other place was saying was wrong - which was evident while we were looking at it. They did the oil change right away and didnt charge us a thing. All the service folks were very kind and helpful while we ...
My sales man was Garrett, showed me all the features of my new suburban before I left the lot, A+ service.
My nephew took the car to you and received a loaner because the recall work was going to take some time. He tells me everything was first class!
The salesman was over the top helpful given I was on hunting vacation and he was willing to communicate through text sometimes after hours. The finance people I worked with were also extremely helpful.
I cant say enough about Holz Motors in Watertown as well as my sales rep Jessica Winker, who was incredible in finding the vehicle I really wanted!
Your staff is so accommodating and kind and make us all feel comfortable and welcome. I have only worked with the service department and I can't say enough good things about you. Thank you for all you do.
Been with Holz for many years and plan to remain loyal
I brought my Enclave in for an oil change and tire rotation. After it was completed, I felt as if I was given the bums rush to get me out of the Service Dept. It was after I got home and was able to read the paperwork that I found the Vehicle Multi Point Vehicle Inspection Report. I was most upset that no one at the dealership explained to me the condition of my brake system. This was most alarming. After I read the report, I called and talked with Sean the Service Manager. I explained my situation and after ...
Good quality service. The mechanics take pride in their work. The customer service is courteous and friendly. All the work that was done was explained to me.
Always eager and willing to help!
Service was prompt and Jacie was friendly. Enjoyed touching base with Garrett J while I waited for vehicle to be serviced. Rrb
Oil change went well although rotated tires and is pulling to the left now. Will be calling to discuss.
I had an emergency and they got me in right away and took care of my problem. So very grateful.
Very friendly staff that was super helpful. Would have been nice to have a loaner vehicle to save fining a ride into town twice.
Jessica was very friendly, fun and knowledgeable about the vehicles and was very helpful with finding us the car we wanted and needed.
Not only did my sales person get me into a vehicle that I am extremely happy with she also helped my husband go over his Chevrolet that we bought at another dealership. The other dealership had not gone over some of the options so Jessica at Holz took the time to go over all our questions regarding his vehicle as well as my new one. I have already told anyone looking to go to her, she's amazing.
Everything was great and well organized. No mistakes and the purchase went very smoothly. I defiantly will go back for my next vehicle. I have purchased many vehicles over the years and never has it been this easy. All staff was friendly and helpful.
The staff were all friendly and very accommodating. No complaints; just overall good service!
Friendly, knowledgeable, efficient
The whole team worked very hard to not only find the exact vehicle I was looking for, but to also give me a great trade in price and a very low interest rate on the new loan. I've purchased several vehicles at Holz and I have never walked away anything but completely satisfied.
Jessica did a fantastic job for our daughter Jacqueline !! Thank you your incredible work! This was her first vehicle purchase they did such a terrific job working on getting into her new car!! That’s why we purchase our vehicles from Holz!! They are great people!!
oil change process took a bit longer than expected.. but the people were very friendly nice clean place in the service department area...
Easy to get appt, very pleasant staff, very prompt & efficient!
Everyone involved was friendly and helpful. Never felt pushed to make a decision. Great people!
very friendly staff and does great job of vehicles
Great service,only draw back is I need to go back as computer was down to finish the job, and in today's mail I received coupons, which could have save me $50.
I was treated with respect. all questions answered. Jessica made us feel important and explained everything
Best car buying experience we’ve had, hands-down! Jessica was fantastic through the entire sales process - she listened, was responsive to our needs with a knowledgeable, no-pressure approach. We’re so pleased with our Equinox- thanks Jessica! Closing the deal with Beth was a snap as well! Efficient, friendly and professional vibe in the whole organization
Very friendly service and accommodated our wishes
Everyone at the dealership displayed exceptional customer service skills. Polite, courteous, informative and professional. Brian my sales associate was unbelievable, Beth the financial officer was also extraordinary and Mike the sales manager and Randy another sales associate were both friendly and helpful. They all get an A+. A letter will be forthcoming and will elaborate more about their great customer service skills.
People there were very VERY polite....They understood my issue and fixed it quickly....I've done business over years and love talking to all of them. In the past I purchased 4-5 vehicles Bernie was awesome salesman. Helped me with the new stuff on the vehicles. Mechanics didn't make me look dumb, they were willing to show me without hesitation. Parts dept went all out for find what I was looking for. Give them ALL raises.....
Everyone that I dealt with was very professional.
Fast, friendly and timely service
They made us feel very comfortable. They didn't try to push anything on us. They spent a lot of time with us trying to find the right vehicle.
Drop off / Pick up was fast and easy
While looking for a new vehicle, I visited several dealerships. Holz was by far the friendliest, most transparent and made sure I was getting exactly what I wanted. Jessica went above and beyond to listen to my requests and did an excellent job helping me navigate thru all the "stuff" you have to do with smart cars. Well done
Melissa and Bill make a great team! The whole experience was impressive from the time I dropped my truck off to the time I picked it up. Completely satisfied!!
Jessica did a fantastic job. Very knowledgeable. Staff friendly
Never knew about this dealer until my cars oil filter seal failed and my engine seized and my car was towed there and they found the issue and contacted the warranty place and did all the work and got my car back up and running.
Friendly/honest and on time. Great service department even with the addition of Bill H.
I was very happy with my experience. I was informed of additional offers available to me but was not pressured to fully commit to them. Unlike many other dealers in the adjacent metropolitan area(s), Holz Watertown has reasonable service fees and does not riddle their contracts with frivolous additional costs. For that reason I avoid those other dealers. The sales staff was very informative and responsive to my needs. Highly recommend.
I bought a new GMC Sierra SLT from Holz yesterday and was thoroughly impressed with the dealership. My salesperson was Jessica Winkler and she was amazing! Jessica is extremely knowledgeable and very caring. Beth in finance was also amazing. Beth explained everything very well and was very personable. Jessica took the time to show and explain all the options and how they work. Jessica spent over an hour teaching me! I would HIGHLY RECOMMEND anyone looking for a new or used to come see Jessica or anyone else at Holz. You will not be disappointed!
had to go to the general manger to get in for a lof other wise the soon as i could get in was a week out. the gm did arange for a loaner car so i could drop my car off and pick up when it was done
Oil change and tire rotate went as planned. Received a free car wash also. However, a service guy came into the waiting room and said I had 6 bad lug nuts and for $13.95 each I could have them installed free. I declined. Then said engine and cabin air filters required changing. I declined. Finally he said my windshield wipers are streaking. I said I had new ones installed 5,000 miles ago at our last oil change. He said Oh well! Never had these types of service items brought up to me in the past. This marketing scheme is not well planned or ...
One afternoon after work I went to Holz Chevrolet Buick in Watertown Wisconsin and just decided to look at newer model vehicles just to see what was out there. A young lady came out her name was Jessica very very friendly and she decided to help me and ask me what I was looking for. Jessica seemed very confident in everything she said which made me feel comfortable and truly believe that she could help me out. Jessica didn't try to sell me a car she sold me an experience if you get my meaning. I drove home in ...
Brian Kobow made the buying experience effortless. Of all my years buying cars, no one has ever spent the time he did explaining ALL the functions of the car. Excellent job !!!
We were able to get our new wanted vehicle very quickly, everyone was very helpful and knowledgeable. Keep in mind when looking for a vehicle it takes time! Thank you to everyone at Holtz with helping us so efficiently!
Holz has been fantastic in fixing our Pontiac G8! We purchased from a less reputable dealer and it came to us with a world of problems. Though I think we all got a little frustrated with this problematic vehicle, Holz incredible mechanic was able to find the root of the issues and get everything fixed! Moving forward, there is nobody else I would trust to work on my vehicle like I trust Holz (though they are probably more than tired of looking at this car!)... If I could change one thing to help them improve their business/customer relationship, I ...
They were amazing and super helpful, especially since this was our first time financing a car and we are a younger couple. We love our vehicle and can't thank them enough for how helpful they were with getting us a great vehicle at such a fair price.
Melissa is wonderful to work with
Thank you for helping me when I had a minor emergency with my vehicle! I had to get my car in a shop ASAP! It was overheating driving, and the place I bought it from was too far away. Holz gave me a loaner even though they couldn’t get to my car until after the weekend. I went to pick it up, and it wouldn’t start for me. They got it started, but didn’t leave it at that. The guy took it back to make sure nothing was wrong with it. It turns out there was another ...
Everyone at this dealership is amazing! They made the process enjoyable! They worked hard to help me get into a vehicle! Highly recommend Garrett Juen!
What a great dealership From our first interaction, being in the last few minutes of their day, never feeling rushed. To the day we bought our truck, treated with respect and treated fairly by knowledgeable, friendly folks. Traveled 2+ hours EACH WAY and would do so again.
very nice people and excellent service
My husband and I just moved to the area with no friends or family close by to help us out with the vehicles. Our 2015 chevy silverado we purchased a year ago needed oil changes and regular scheduled maintenance, we have brought it to Holz everytime. We did not hear good things word of mouth about an Oconomowoc chevy service center. We decided on Holz. Let me tell you everytime we have brought it in they meticulously checked it top to bottom. I have a horse so my truck needs to be running in tip top shape. After hauling we brought ...
Customer service is top notch here at Holz and they do not play the games other dealers do. No one can beat their deals and friendly service
Awesome Service Department! Great People! Great Snacks in the Customer Lounge!
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